Refund and Return Policy for Inspirehato.net

Effective Date: January 3, 2025

At Inspirehato.net, we are committed to providing our customers with high-quality products and excellent service. If you are not satisfied with your purchase, our Refund and Return Policy outlines the steps you can take to return or exchange items. By making a purchase on our website, you agree to the terms and conditions of this policy.

1. Returns Eligibility

  • You may return most items within 30 days from the date of delivery, provided the product is in its original condition and packaging.
  • The item must be unused, undamaged, and in resalable condition to qualify for a return or exchange.
  • Certain items, such as personalized or customized products, may not be eligible for return or exchange.

2. How to Return an Item

To return an item, please follow these steps:

  • Step 1: Contact our customer service team at info@inspirehato.net or call (731) 772-9802 to request a Return Authorization (RA) number.
  • Step 2: Provide your order number, the product(s) you wish to return, and the reason for the return.
  • Step 3: Once your return is authorized, you will receive instructions on how to ship the item back to us. Please ensure the RA number is written clearly on the package to avoid any delays in processing.
  • Step 4: Ship the product back to us using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, damaged product).

3. Refunds

  • Once we receive your returned item and it is inspected, we will issue a refund to the original payment method.
  • Refunds will be processed within 7-10 business days after we receive the returned item.
  • Please note that the original shipping charges are non-refundable, and you are responsible for the return shipping fees unless the return is due to our error.

4. Exchanges

  • If you wish to exchange an item for a different size, color, or model, please contact our customer service team at info@inspirehato.net to arrange an exchange.
  • You will need to return the original item following the steps outlined above and place a new order for the desired item.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately within 7 days of receiving the product. We will provide you with a prepaid shipping label for the return and either send a replacement item or issue a full refund.
  • Please include photos of the damaged item and packaging when contacting customer service to expedite the process.

6. Non-Returnable Items

The following items are not eligible for returns or exchanges:

  • Items marked as final sale.
  • Gift cards or digital products.
  • Personalized or custom-made items.
  • Perishable goods or items that have been opened or used.

7. Restocking Fee

  • In certain cases, a restocking fee of up to 15% may be applied for returned items that are not in their original condition or packaging.

8. Shipping Costs

  • Shipping costs for returning an item are the responsibility of the customer, except in cases where the return is due to our error.
  • We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

9. International Returns

  • For international returns, customers are responsible for all return shipping fees, customs duties, and taxes.
  • Please note that international returns may take longer to process.

10. Changes to the Refund and Return Policy

  • Inspirehato.net reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

11. Contact Information

If you have any questions or need assistance with a return or refund, please contact us at: